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Best Buy lays off some Geek Squad, phone support workers while adding AI

Best Buy laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees.

The layoffs come amid a restructuring that includes new uses for AI in the company, like customer support.

The Richfield-based retailer declined to offer a specific number of cuts to its workforce, but said affected and eligible employees will receive severance, with some offered opportunities to transfer or reapply for jobs at the company.


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