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Speedway Agrees to Improve Processes to Ensure Refueling Assistance for Customers with Disabilities

in response to allegations that Speedway failed to provide refueling assistance to customers with disabilities in violation of the Americans with Disabilities Act of 1990 ("ADA") and related regulations, announced U.S. Attorney Andrew M. Luger.

"Speedway/7-Eleven has worked cooperatively to address this issue and promptly institute company-wide changes to ensure it is providing refueling assistance to individuals with disabilities as required by the ADA," said U.S. Attorney Andrew M. Luger. "The U.S. Attorney's Office is committed to enforcing the ADA and ensuring that individuals with disabilities are provided with reasonable accommodations."

The resolution follows a civil rights complaint filed by an individual with disabilities alleging that Speedway failed on multiple occasions to provide refueling assistance to customers with disabilities in circumstances requiring such assistance.

As a result of the resolution, Speedway/7-Eleven is required to distribute information regarding refueling assistance requirements and company policy to all Speedway locations and employees nationwide; ensure that Speedway employees are promptly trained on the policy; ensure that telephone numbers and buttons located at or near fuel pumps contain accurate contact information for use by individuals seeking refueling assistance; implement new procedures to ensure that Speedway takes specific corrective action when it receives refueling assistance complaints; and pay $26,000 to compensate the individual complainant.

Additional information about the ADA can be found at, or by calling the Justice Department's toll-free information line at (800) 514-0301 and (833) 610-1264 (TTY). More information about the Civil Rights Division and the laws it enforces is available at

Any member of the public who wishes to file a complaint alleging that any place of public accommodation or public entity in the District of Minnesota is not accessible to persons with disabilities may contact the U.S. Attorney's Office at 612-664-5600, or obtain information about how to file a complaint online by visiting

This matter was handled by Assistant U.S. Attorney Kristen E. Rau of the District of Minnesota in coordination with the Disability Rights Section of the U.S. Department of Justice Civil Rights Division.


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