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New report offers 31 suggestions to try to fix Minnesota Driver and Vehicle Services

The Legislature ordered the independent review of the agency

Minnesotans would pay more for renewing their driver's licenses but would keep them twice as long under changes that would made to make it easier for residents to get their credentials while reducing the workload and stress on Minnesota Driver and Vehicle Services employees and contractors who process applications.

Deputy Registrar offices would receive a cut of the filing fees Minnesotans pay when completing tab renewals by mail or online, and potential drivers would have fewer places to take exams, though fewer people would need to take them. Those are among the 31 suggestions to improve customer service and reliability outlined in a mandated review of the division that was released Thursday.

"This report is monumental," said Rep. John Petersburg, R-Waseca, who serves on the House Transportation Committee. "This report actually suggests we change the philosophy and culture of customer service in public agencies and entities. This is an example that government needs to start understanding that we need to be responsive to the customer [taxpayer]."


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