Babaamaajimowinan (Telling of news in different places)
Babaamaajimowinan (Telling of news in different places)
The Minneapolis-based airline faced a deluge of passenger complaints as the fix to technical glitch produced a second day of flight disruptions
Sun Country was forced to cancel round trip flights to and from Minneapolis-St. Paul International Airport Tuesday so a data vendor could fix a network system that went awry Monday.
An attempt to fix a glitchy data system forced Sun Country Airlines to cancel flights for a second day Tuesday, and angry passengers at Minneapolis-St. Paul International Airport overwhelmed its customer service operation at one of the busiest times for travel this year.
The Minneapolis-based airline announced a "pause" to its operations shortly before 1 p.m. so that a technology supplier could install software to fix a problem that produced cancellations and delays Monday.
The two days of disrupted service exposed weaknesses in the way Sun Country books tickets and responds to customers. For Cory Williams of Woodbury, it all meant that a trip he and six other members of his family planned in Arizona this week, ending at the Grand Canyon for New Year's, was off.
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