State agencies blast CenturyLink for landline service shortcomings
July 9, 2021
CenturyLink has asked Minnesota regulators to eliminate or modify what it calls archaic telephone rules - at the same time two state agencies say the company is violating those regulations and several others.
The Minnesota Department of Commerce and the Minnesota Attorney General's Office have blasted CenturyLink for its landline customer service, claiming long delays for repairs and slow response times to customer calls.
"Customer complaints reveal an alarming pattern of regular and extended landline telephone service outages," the Attorney General's Office said in a filing last week with the Minnesota Public Utilities Commission (PUC). "Given CenturyLink's seeming lack of attention and indifference to landline customer inquiries, requests and complaints, it is no surprise that customer wait times are an issue."