Statement on error message from Primary Bio sent regarding vaccination appointments
February 1, 2021
Minnesota Department of Health issued the following statement today on an error message from vendor Primary Bio sent to Minnesotans regarding vaccination appointments through the Community COVID-19 Vaccine Pilot Program.
This morning a text/email erroneously went out from Primary Bio to some Minnesotans saying their appointment was unauthorized and invalid. For the vast majority of Minnesotans, this message was in error. The original message was intended for around 20 Minnesotans who, through an error in the Primary Bio system, had been able to register for an appointment despite being ineligible to do so.
Our vendor, Primary Bio, has taken full responsibility and has apologized to the State of Minnesota and all Minnesotans impacted. Those Minnesotans who received the message in error this morning have been notified that their appointments are confirmed and they should show up to their appointment as previously scheduled.