GUEST SERVICE SUPERVISOR - Seven Clans Casinos –Thief River Falls

** EXTERNAL POSITION OPENINGS **

GUEST SERVICE SUPERVISOR

RATE OF PAY: Depending on experience

LOCATION: Seven Clans Casinos –Thief River Falls, MN.

OPENS: September 18, 2020

CLOSES: October 2, 2020

POSITION OBJECTIVES:

Under the general supervision of the Guest Service Manager, the Guest Service Supervisor is responsible to oversee guest services for Seven Clans Casino.

DUTIES AND RESPONSIBILITIES:

 Receives guests, greets customers and answers questions regarding facility and promotions.

 Oversees activities in Guest Services, ensures recordkeeping is maintained, inventory stocked and points applied appropriately.

 Assists in conducting on-site promotions. Coordinates efforts between departments, displays literature, answers customer questions, and distributes promotional items.

 Coordinates activities with affected departments, ensure communication is maintained in a timely manner.

 Greets groups and processes applicable promotional items.

 Routes guests to appropriate personnel when presented with a question or problem not completely sure of.

 Handles gaming coupons in accordance to established procedures.

 Schedules employees to ensure Guest Services is appropriately staffed for business needs.

 Responsible to ensure policies and procedures are adhered to and maintained.

 Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results.

 Participates in the review of associates and completes necessary paperwork as required by established policies and procedures. Maintains training program for departmental new hires.

REQUIRED QUALIFICATIONS:

It is required the Guest Services Supervisor have at least a two-year vocational degree, experience preferred.

SEND COMPLETE APPLICATION/RESUME TO:

victoria.mostrom@7clans.com HR Office - Seven Clans Casino/TRF

20595 Center St E. Thief River Falls, MN 566701 1-800-881-0712

Website: http://www.sevenclanscasino.com