PC SUPPORT TECHNICIAN INFORMATION TECHNOLOGY-MIS DEPARTMENT

VACANCY ANNOUNCEMENT

PC SUPPORT TECHNICIAN

INFORMATION TECHNOLOGY-MIS DEPARTMENT

Open: May 15, 2017

Closing: May 26, 2017 @ 3:00 p.m.

Primary Function:

To provide technical support for computer hardware, software, peripherals and network applications used by the Red Lake Band of Chippewa Indians. Reports to MIS/IT Director, full-time position with benefits, salary is DOQ.

Essential Responsibilities & Duties:

• Installs troubleshoots and maintains computer, networking, security and telecommunications equipment

• Provides users with information on software/networking guidelines and follows guidelines when installing hardware and software on site

• Trains users on problem areas when help is requested

• Installs and/or updates authorized software on machines

• Installs hardware and peripheral components such as monitors, keyboards, printers

• Instructs user in use of equipment, software and manuals

• Maintains state-of-the-art knowledge of new computer hardware, techniques and system design

• Performs other duties as assigned

General Requirements:

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others

• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it

• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations

• Creativity. Ability to think around problems and come up with creative solutions

• Ability to work responsibly with or without direct supervision

• Working knowledge of common operating systems and software applications

Qualifications:

• Computer Sciences Associate Degree or equivalent work experience required

• One (1) year experience supporting computer operating systems and software applications in a business environment preferred

• Excellent written and oral communication skills.

• Demonstrated technical and professional skills in job-related area required

• Knowledge of computer network concepts

• Ability to install, maintain and troubleshoot a variety of computer hardware and software problems

• Must pass DOJ and Band background check

• Must have valid Minnesota Driver's License

• Employment contingent upon successfully passing Pre-Employment Drug/Alcohol Test

TO APPLY: Applications and copies of certificates/diplomas are being accepted at the Government Center – Human Resources Department, P.O. Box 546, Red Lake, MN 56671 Phone (218) 679-1847.