Inside Wells Fargo, front-line employees describe immense pressure, few rewards
Carolyne Giancola knew how to take “no” for an answer, but she says her bosses didn’t.
When she worked as lead teller at the Elliot Park branch of Wells Fargo in Minneapolis, if a regular customer said “no” three times in a row to the offer to sit down with a personal banker, she’d stop asking.
That, according to her superiors, was a mistake. She could never stop pushing additional products on customers.