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** EXTERNAL POSITION OPENING **
GUEST SERVICE MANAGER
RATE OF PAY: Depending on experience
LOCATION: Seven Clans Casinos –Thief River Falls, MN
OPENS: January 28, 2016
CLOSES: February 11, 2016
POSITION OBJECTIVES:
Under the general supervision of the General Manager is responsible to oversee Guest Services for Seven Clans Casino/TRF.
DUTIES AND RESPONSIBILITIES:
• Receives guests, greets customers and answers questions regarding facility and promotions.
• Oversees activities in Guest Service, ensures recordkeeping is maintained, inventory stocked and points applied appropriately.
• Required to assist in conducting on-site promotions. Coordinates efforts between departments, displays literature, answers customer questions, and distributes promotional items.
• Coordinates activities with affected departments, ensure communication is upheld in a timely manner.
• Greets groups and processes applicable promotional items.
• Routes guests to appropriate personnel when presented with a question or problem not completely sure of.
• Handles gaming coupons in accordance to established procedures.
• Schedules employees to ensure Guest Service is appropriate staffed for business needs.
• Responsible to ensure policies and procedures are adhered to and maintained.
• Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results.
• Participates in the review of associates and completes necessary paperwork as required by established policies and procedures. Maintains training program for departmental new hires.
REQUIRED QUALIFICATIONS:
It is required the Guest Services Manager have at least a two-year vocational degree or GED experience preferred.
SEND COMPLETE APPLICATION/RESUME TO:
rjohnson@sevenclanscasino.com Human Resources Office,
20595 Center St. E. Thief River Falls, MN 56701 1-800-881-0712
Website: http://www.sevenclanscasino.com
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