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Privacy violations on the rise at Minnesota's VA facilities

With chronic pain in his neck and back and a brain injury from his days in the service, it wasn’t a surprise that Air Force veteran Ben Kraus had a huge file at the Minneapolis Veterans Affairs offices: more than a thousand pages of confidential and sensitive information dealing with medical issues, vocational rehab and disability compensation.

What was a surprise is what happened when Kraus requested copies of his file last year. The VA sent them to someone else.

The VA had used an outdated address. Kraus never found out who received his file, which contained medical information, his Social Security number and information about his daughter. After the VA was told about the problem, it offered Kraus a year’s worth of credit protection.


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