A MESSAGE FROM RED LAKE NATION PROPANE

This is a courtesy letter to propane customers from Red Lake Nation Propane regarding company policies, procedures and responsibilities. This letter will cover explanation of tank lease fees, pertinent information needed from customers, customer responsibility, company responsibility, payment options and explanation of each plan, customer refunds and contract/lease agreement.

Tank Lease Fees:

In January 2013 yearly tank lease fees were implemented to assist in recovery of operation costs that the company consumes. Billing for this fee is added into accounts the 1st of each year in the amount of $12.00 annually.

Application information:

Information needed; physical address along with mailing address, working contact numbers, directions to residence, appliance information using propane, must have payment plan in place at time of application.

Customer Responsibilities:

Person present at time of delivery (verify delivery and sign invoice)

All pets must be detained at time of delivery (for safety of drivers and pets)

Percentage checks must be called in at 20-30% (exception to elders, disabled and commercial)

Maintenance (keep system area clear and cleaned.) Failure and continued disregard will result in discontinuing services.

Accessibility issues will be determined by drivers and will result in no delivery (low hanging branches, cords, debris, vehicles, snow removal with clear path to tank and turnaround for delivery truck)

It is the customer's responsibility to inform the propane company if they have moved out of a residence at the time of move out and percentage reading on tank. Red Lake Propane will then conduct an inspection on system at residence to confirm information given.

IF YOU RUN OUT OF PROPANE FOR REASONS BEING THE RESPONSIBILITY OF THE CUSTOMER, RED LAKE NATION PROPANE WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES YOU MAY INCUR, FROZEN PIPES OR DAMAGE TO BUILDINGS.

Company responsibility:

Red Lake Nation Propane conducts yearly inspections on propane equipment to maintain the safety and maintenance by keeping our equipment up to date and thoroughly inspected for safety of the customers. (Equipment will be exchanged out when date has reached expiration or before. A charge will then be applied to residential/commercial account for cost of replacement parts)

Payment options:

Payments accepted: Checks, credit/debit cards, money orders, direct deposit and payroll deductions, also including all sources of energy assistance.

Payroll deductions/direct deposit must at least the minimum amount ($100 every pay period) or customers who pay multiple accounts, the payrolls will need to be more than minimum or payment arrangement made with propane manager. Payroll deductions will need to be in effect by August 31st or earlier of each year. Budget plan: Based on past hearing season consumption from Red Lake Propane or the previous supplier if customer switched over to Red Lake Propane for current heating season with payroll deduction/direct deposit setup. If usage exceeds budgeted amount on payment plan it will be necessary to setup another payment plan for remaining usage to be paid throughout the summer months.

CUSTOMERS REQUESTING REFUNDS FROM THEIR ACCOUNTS WILL NO LONGER HAVE THIS OPTION DURING THE HEATING SEASON, UNLESS CUSTOMER CLOSES ACCOUNT WITH RED LAKE NATION PROPANE AND TANK REMOVED FROM RESIDENCE. FUNDS IN ACCOUNT WILL THEN BE REFUNDED BACK TO CUSTOMER OR ENERGY ASSISTANCE AGENCY FROM WHICH IT CAME.

Goal of the budget plan and payment arrangements are to assist customers throughout the heating season and to provide heat at all times. Continuous payroll deductions/direct deposit will accumulate credit for customer to pay for first and second fill as they go into the heating season of each year, so customers will not accumulate a balance during the heating season.

Contract and Tank lease agreement:

All customers must sign and have in their file. This document will be a binding agreement that there is an understanding between the company and customers regarding the policies, procedures and responsibilities.

IF YOU HAVE ANY QUESTIONS OR CONCERNS PLACE CONTACT THE OFFICE AT 218-679-4418, also to update file.

Original Letter, follow this link: https://docs.google.com/document/d/1Ci0ph-ZFgMViDJ8kXyYBx7Aj8DzNlCeDW_6a0c0N8Hg/pub