GUEST SERVICE MANAGER - Seven Clans Casinos –Warroad

** EXTERNAL POSITION OPENING **

GUEST SERVICE MANAGER

RATE OF PAY: Depending on experience

LOCATION: Seven Clans Casinos –Warroad, MN

OPENS: April 30, 2014

CLOSES: May 14, 2014

POSITION OBJECTIVES:

Under the general supervision of the General Manager is responsible to oversee Guest Services for Seven Clans Casino Warroad.

DUTIES AND RESPONSIBILITIES:

• Receives guests, greets customers and answers questions regarding facility and promotions.

• Oversees activities in Guest Service, ensures recordkeeping is maintained, inventory stocked and points applied appropriately.

• Required to assist in conducting on-site promotions. Coordinates efforts between departments, displays literature, answers customer questions, and distributes promotional items.

• Coordinates activities with affected departments, ensure communication is maintained in a timely manner.

• Greets groups and processes applicable promotional items.

• Routes guests to appropriate personnel when presented with a question or problem not completely sure of.

• Handles gaming coupons in accordance to established procedures.

• Schedules employees to ensure Guest Service is appropriate staffed for business needs.

• Responsible to ensure policies and procedures are adhered to and maintained.

• Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results.

• Participates in the review of associates and completes necessary paperwork as required by established policies and procedures. Maintains training program for departmental new hires.

REQUIRED QUALIFICATIONS:

It is required the Guest Services Manager have at least a two-year vocational degree or equivalent experience preferred.

SEND COMPLETE APPLICATION/RESUME TO:

kwayne@sevenclanscasino.com Human Resources Office,

1012 E Lake St. Warroad, MN 567663 1-800-815-8293