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GUEST SERVICE SUPERVISOR - Seven Clans Casinos –Thief River Falls, MN

** EXTERNAL POSITION OPENING **

GUEST SERVICE SUPERVISOR

RATE OF PAY: Depending on experience

LOCATION: Seven Clans Casinos –Thief River Falls, MN

OPENS: March 19, 2014

CLOSES: April 02, 2014

POSITION OBJECTIVES:

Under the general supervision of the Guest Service Manager is responsible to oversee guest services for Seven Clans Casinos.

DUTIES AND RESPONSIBILITIES:

• Receives guests, greets customers and answers questions regarding facility and promotions.

• Oversees activities in Guest Services, ensures recordkeeping is maintained, inventory stocked and points applied appropriately.

• Assists in conducting on-site promotions. Coordinates efforts between departments, displays literature, answers customer questions, and distributes promotional items.

• Coordinates activities with affected departments, ensure communication is maintained in a timely manner.

• Greets groups and processes applicable promotional items.

• Routes guests to appropriate personnel when presented with a question or problem not completely sure of.

• Handles gaming coupons in accordance to established procedures.

• Schedules employees to ensure Guest Services is appropriately staffed for business needs.

• Responsible to ensure policies and procedures are adhered to and maintained.

• Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results.

• Participates in the review of associates and completes necessary paperwork as required by established policies and procedures. Maintains training program for departmental new hires.

REQUIRED QUALIFICATIONS:

It is required the Guest Services Supervisor have at least a two-year vocational degree, experience preferred.

SEND COMPLETE APPLICATION/RESUME TO:

rjohnson@sevenclanscasino.com Human Resources office, 20595 Center ST E.

Thief River Falls, MN 56701, 1-800-881-0712

 

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