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PC Support Technician - MIS Department Red Lake Band of Chippewa Indians

VACANCY ANNOUNCEMENT

PC Support Technician

Information Technology-MIS Department

OPEN: January 7, 2014 CLOSING: January 24, 2014

Primary Function:

To provide technical support for computer hardware, software, peripherals and network applications used by the Red Lake Band of Chippewa Indians. Full-time position with Benefits, does not have supervisory responsibility, reports to Help Desk Manager, Salary is DOQ.

Essential Responsibilities & Duties:

• Installs troubleshoots and maintains computer, networking, security and telecommunications equipment.

• Provides users with information on software/networking guidelines and follows guidelines when installing hardware and software on site.

• Trains users on problem areas when help is requested.

• Installs and/or updates authorized software on machines.

• Installs hardware and peripheral components such as monitors, keyboards, printers.

• Instructs user in use of equipment, software and manuals.

• Maintains state-of-the-art knowledge of new computer hardware, techniques and system design.

• Performs other duties as assigned.

General Requirements:

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others

• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

• Creativity. Ability to think around problems and come up with creative solutions.

• Ability to work responsibly with or without direct supervision.

• Working knowledge of common operating systems and software applications.

Qualifications:

• Associate's degree In Computer Sciences or equivalent work experience required.

• Possess one (1) year experience supporting computer operating systems and software applications in a business environment preferred.

• Possess excellent written and oral communication skills.

• Demonstrated technical and professional skills in job-related area required.

• Knowledge of computer network concepts.

• Ability to install, maintain and troubleshoot a variety of computer hardware and software problems.

• Must pass DOJ and Band background check.

• Must have valid Minnesota Drivers License.

TO APPLY: Tribal applications (w/Résumé attached) are being accepted at the Red Lake Human Resources Department, P.O. Box 546, Red Lake, MN 56671 Phone (218) 679-1847 *Fax (218) 679-4176.

TO APPLY ONLINE: Go to http://www.redlakenation.org and click "Job Postings" in the upper right hand corner and click "RLN Application".

 

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