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Oshkiimaajitahdah Workshop - Customer Service Training on Thursday 10am-4pm

Sign up for this week's Oshkiimaajitahdah Workshop - Customer Service Training on Thursday 10am-4pm

If you have clients or employees who you would like to attend, please email me or call to 218.679.3350 ext 147 by Wednesday noon to reserve a space.

Here is a short description of the workshop.

*11/21/13 at 10:00AM-4:00PM Customer Service - *The Customer Service course covers the basics of customer service.

Participants will:

ü Learn how to build and maintain their customer base.

ü Be able to define "Superior Service".

ü Learn Effective Communication Skills.

ü Learn how to manage their professional image.

ü Learn techniques in telephone usage/netiquette

ü Learn techniques on handling customer complaints.

ü Learn how to deal with difficult and diverse customers.

Participants will receive a CEU from BSU/NTCMN and a certificate of completion.

Dave Close

Education Program Coordinator

218.679.3350 ext 147

 

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