Upcoming Oshkiimaajitahdah Professional Development Workshops

Contact Dave Close, Education Program Coordinator, Oshkiimaajitahdah @ 218.679.3350 x147 or by email at closedj@gmail.com if you or your employees would like to attend these workshops.

5/9/13 at 10:00AM-3:00PM Customer Service - The Customer Service course covers the basics of customer service.

Participants will:

 Learn how to build and maintain their customer base.

 Be able to define “Superior Service”.

 Learn Effective Communication Skills.

 Learn how to manage their professional image.

 Learn techniques in telephone usage/netiquette

 Learn techniques on handling customer complaints.

 Learn how to deal with difficult and diverse customers.

Participants will receive a CEU from BSU/NTCMN and a certificate of completion.

5/2/13 at 10:00AM-3:00PM Computer Basics - The Computer Basics course covers the basics of Window 7/XP, Microsoft Word and Microsoft Excel.

Participants will:

 Become familiar with the features of Windows XP/7.

 Learn how to use the most common features of Microsoft Word.

 Learn how to use the most common features of Microsoft Excel.

Participants will receive a CEU from BSU/NTCMN and a certificate of completion.

5/16 & 5/23/13 10:00AM-3:00PM Building Native Communities: Financial Skills for Families

The BNCFSF course is a 2 session course designed to help Native communities and their citizens adapt their traditional skills to the wise management for financial resources.

Participants will:

 Learn about building a healthy economy.

 Develop a spending plan.

 Learn how to work with checking and savings account.

 Learn about understanding credit and their credit report.

 Learn about accessing credit.

Workin’ With Tradition

“Workin’ With Tradition” is a classroom-based soft-skills training program designed to help individuals from rural Native American communities prepare for successful employment.

Participants will:

 Develop a greater awareness of difficulties faced when seeking employment, especially when home culture conflicts with workplace expectations.

 Build greater skills managing stress and anxiety.

 Improve their skills for difficult work situations, including time management, communications skills, and logical problem solving.

5/30/13 10:00AM-3:00PM Generations in the Workplace and Workplace Coaching for Supervisors

“Generations in the Workplace” is a course designed to help participants to better understand themselves and others in the workplace. This new understanding will help them work more effectively with people from all four generations.

Participants will discuss the following topics:

 Understanding Myself

 What makes me think & act how I do?

 Analysis of the four defined generations

 What generation am I?

 Understanding Others

 Generational-based communications

 Generations and team building

 Generations and employee retention

Participants will receive a CEU from BSU/NTCMN and a certificate of completion.

“Workplace Coaching” is a course all about encouraging, correcting, and challenging individuals or the members of a work team to excel in the workplace.

Participants will discuss the following topics:

 What is Workplace Coaching

 Establishing expectations

 Creating a coaching culture

 Generational diversity and coaching

 Coaching for Sustained Effort

 Coaching on the fly

 The art of positive feedback

 Coaching for Improvement

 Using constructive feedback

 The power of demonstrations

Participants will receive a CEU from BSU/NTCMN and a certificate of completion