This Week's Workshop at Oshkiimaajitahdah - Customer Service

This week's workshop at Oshki will be Customer Service. It will take place from 10am-3pm on Thursday April 25th.

This will be a good opportunity to give your employees some training in how to deal with difficult customers, good workplace habits and etiquette.

Please email me back or call me at 679-3350 X147 by Wednesday at NOON to let me know who you have attending.

Thanks,

Dave Close

Education Program Coordinator

Oshkiimaajitahdah

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Customer Service

The Customer Service course covers the basics of customer service.

Participants will:

 Learn how to build and maintain their customer base.

 Be able to define “Superior Service”.

 Learn Effective Communication Skills.

 Learn how to manage their professional image.

 Learn techniques in telephone usage/netiquette

 Learn techniques on handling customer complaints.

 Learn how to deal with difficult and diverse customers.

Participants will receive a CEU from BSU/NTCMN and a certificate of completion.