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HOTEL RESERVATIONIST - Seven Clans Casinos –Thief River Falls

 

** POSITION OPENING **

HOTEL RESERVATIONIST

RATE OF PAY: Depending upon experience

LOCATION: Seven Clans Casinos –Thief River Falls, MN

OPENS: October 15, 2012

CLOSES: October 30, 2012

POSITION OBJECTIVES:

Reports directly to the Hotel Manager. Responsible for assisting guests in booking room reservations over the telephone, internet, or via fax line. Performs all functions in accordance with applicable federal/state/local laws and gaming regulations, the objectives of established policies, procedures and controls.

DUTIES AND RESPONSIBILITIES:

Responsible for greeting guests over the telephone, answering questions, providing directions and amenity information. Provides friendly service to all customers who contact the Room Reservations/PBX department. Books reservations in a pleasant and consistent manner, with the goal of selling the hotel to capacity every night.

• Greets guests on the telephone by saying “Good Morning”, “Good Afternoon”, or “Good Evening” depending on the time of day.

• Introduces himself/herself by name and asks the guest how they may be of assistance. Provides room availability and rate information to guests as may be required.

• When a room reservation is booked, follows protocols as identified in the Hotel Standard Operating Procedures (SOP) Manual.

• As the reservation transaction is finalized, thanks the guest for choosing the hotel lets them know how much we appreciate their business.

• Ensures all assigned administrative work is completed prior to the end of each shift.

• Briefs oncoming front desk shift members of anything unusual that may have occurred during the shift and/or any items such as maintenance or service issues that may be pending.

• Reports to work, takes authorized breaks, and completes shift as scheduled. Notifies supervisor in accordance with procedures when unable to do so.

• Uses equipment and supplies as required to ensure standards are maintained in a safe manner.

• Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.

• Performs other related duties as may be assigned by reporting senior.

REQUIRED QUALIFICATIONS:

It required the Front Desk have at least a High School Diplomat or GED.

SEND COMPLETE RESUME/TRANSFER REQUEST TO:

Seven Clans Casinos – Human Resources Office, Thief River Falls, MN

 

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