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GUEST SERVICE SUPERVISOR - Seven Clans Casinos –Thief River Falls, MN


RATE OF PAY: Depending on experience

LOCATION: Seven Clans Casinos –Thief River Falls, MN

OPENS: May 09, 2011

CLOSES: May 23, 2011


Under the general supervision of the Marketing Manager is responsible to oversee guest services for Seven Clans Casinos.


• Receives guests, greets customers and answers questions regarding facility and promotions.

• Oversees activities in Player’s Club, ensures recordkeeping is maintained, inventory stocked and points applied appropriately.

• Assists in conducting on-site promotions. Coordinates efforts between departments, displays literature, answers customer questions, and distributes promotional items.

• Coordinates activities with affected departments, ensure communication is maintained in a timely manner.

• Greets groups and processes applicable promotional items.

• Routes guests to appropriate personnel when presented with a question or problem not completely sure of.

• Handles gaming coupons in accordance to established procedures.

• Schedules employees to ensure Player’s Club is appropriate staffed for business needs.

• Responsible to ensure policies and procedures are adhered to and maintained.

• Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results.

• Participates in the review of associates and completes necessary paperwork as required by established policies and procedures. Maintains training program for departmental new hires.


It is required the Guest Services Manager have at least a two-year vocational degree or equivalent experience preferred.


Seven Clans Casinos – Human Resources Office, Thief River Falls, MN


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