HOTEL SUPERVISOR - Seven Clans Casino-Warroad

HOTEL SUPERVISOR

SCOPE OF POSITION

Under the general supervision of the Hotel Manager, is responsible to oversee operations of the Hotel for Seven Clans Casinos.

DUTIES AND RESPONSIBILITIES:

• Directly supervises front desk and guest services personnel, including: preparing work schedules to ensure adequate staff is available at all times, conducts staff meetings, handles employee or customer grievances, reviews audits to identify deviations from procedure and works with night audit to assure that corrections are made.

• Assists Hotel Personnel with regular duties as needed.

• Assists guests with questions and information. Gives directions for casino and hotel. Remains abreast of events held in casino, hotel, and waterpark to communicate accordingly. Assists guests in any possible manner, always using a friendly, helpful manner.

• Responsible to assist with overall smooth Hotel operations. Handles customer grievances in a satisfactory manner.

• Reviews statistical information, assists in creating reports as requested.

• Ensures rules, regulations, policies and procedures are adhered to and maintained.

• Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results.

• Reviews inventory to ensure proper quantities are maintained and places orders according to approved purchasing policy when necessary.

• Maintains all security procedures for room key and cash handling procedures.

• Responsible to assist with emergency evacuations if necessary.

• Participates in the review of associates and completes necessary paperwork as required by established policies and procedures. Maintains training program for departmental new hires.

REQUIRED QUALIFICATIONS:

It is required the Hotel Supervisor have GED with at least one year Supervisory experience.

Send Completed Application and Resume to:

kwayne@sevenclanscasino.com

Applications are also accepted at Seven Clans Casino in Warroad and Seven Clans Casino Human Resource Office , Red Lake Mn

This position closes on June 26th, 2014