GUEST SERVICE REPRESENTATIVE - Seven Clans Casino in Warroad

GUEST SERVICE REPRESENTATIVE

POSITION OBJECTIVES:

Under the general supervision of the Guest Service Supervisor is responsible to oversee guest services for Seven Clans Casinos.

DUTIES AND RESPONSIBILITIES:

• Receives guests, greets customers and answers questions regarding facility and promotions.

• Oversees activities in Guest Services/Player's Club, ensures record keeping is maintained, inventory stocked and points applied appropriately.

• Assists in conducting on-site promotions. Coordinates efforts between departments, displays literature, answers customer questions, and distributes promotional items.

• Coordinates activities with affected departments, ensure communication is maintained in a timely manner.

• Greets groups and processes applicable promotional items.

• Routes guests to appropriate personnel when presented with a question or problem not completely sure of.

• Handles gaming coupons in accordance to established procedures.

• Responsible to ensure policies and procedures are adhered to and maintained.

• Analyzes and recognizes deficiencies or problem areas and provides solutions to achieve desired results.

REQUIRED QUALIFICATIONS:

It is required the Guest Services Representative have a

High School Diploma or GED.

SEND COMPLETE APPLICATION AND RESUME TO:

kwayne@sevenclanscasino.com

Applications are also accepted at Seven Clans Casino in Warroad and Seven Clans Casino Human Resource Office , Red Lake Mn

This position closes on June 26th, 2014